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Getting Started with First Stop Health

Welcome aboard! Your journey to affordable, delightful virtual care starts here.

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We are glad you're here

 This page provides a bird’s-eye view of our implementation process, designed to be seamless, efficient, and stress-free.

From kick-off to launch, we’ll guide you through each phase with the resources and support you need. If you have any questions, our team is always here to help.

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Here's what you can expect

By working together, we’ll ensure everything is set up efficiently, your team feels supported, and you have everything you need for a great launch. Here's what you can expect from us!

Data collection

We will provide you with a short form asking for information that will help us learn more about your organization including stakeholders, communication preferences, and more.

Implementation sessions

You'll learn about our engagement strategy, how to access reporting, and invoicing details. We'll also show you how to successfully upload your census file before go-live.

Confirm go-live

We'll answer questions and make sure that you're all set to launch. When Implementation is complete, you’ll meet your Client Success Manager.​

Team member activation

We will communicate with your team members to help them understand and take advantage of their new benefit.

Let's work together

To ensure the easiest benefit implementation you have ever had, your help with key tasks will keep us on track and moving forward. By working together, we’ll make sure your setup is complete, accurate, and on time. We truly appreciate your collaboration – it is vital to a seamless and successful experience for everyone!

Implementation Timeline

We’ve created a simple timeline outlining the key milestones and tasks ahead.

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Getting started

During this time, we’ll work with you to collect the information we need to get your organization set up. Here's what we'll need from you:

  • Complete onboarding survey
  • Share eligibility contact
  • Submit wellness incentive details (if any)
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Getting prepared

You'll continue to help us prepare for your launch by doing the following:

  • Allowlist First Stop Health
  • Complete ACH information
  • Participate in onboarding training
  • Share employee benefits guide
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The final stretch

Once you have completed the previous steps, we'll continue to work to make sure everything is on track. You'll be asked to:

  • Upload test census file
  • Review First Stop Health contract
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Must-dos

As we approach the concluding phase of implementation, your participation will be vital to ensuring an on-time launch. You'll need to:

  • Transmit FINAL file
  • Approve total employee and eligible family count
  • Sign and submit your contract
  • Share information with your team members about their new benefit
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Go-live

Upon successful completion of all of the onboarding steps, our engagement experts will launch strategic communications to activate your team members. You'll:

  • Meet your Customer Success representative
  • Continue to communicate about First Stop Health to your team members

Craft your outreach strategy

You are essential to making sure your team members get the most out of First Stop Health. When you share clear, consistent messages, you spark awareness and build confidence so everyone feels ready to use this powerful benefit. Your voice makes a difference. Let’s make this a win for your team!

Tips for getting your team excited

Now is a great time to develop your communication plan. Here are some tips and resources to help.

Learn how you can help

You're essential in communicating about First Stop Health to your team members. Check out this brief guide to understand the roles your stakeholders play in driving utilization.

Announce the benefit

Use these templates to send an email, make a video, or share on Teams or Slack. The more you talk about their benefit, the more likely your team members are to use it.

Keep it going

Keep the momentum going by promoting First Stop Health after implementation. You'll receive regular updates and materials to make it easy.

Share resources

The client engagement center has flyers, posters, tips and more to support your communication strategy. Be sure to check back often as we add more resources.

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Onboarding FAQ

There are a few requests we will make of you throughout onboarding. However, the following deliverables are critical to ensuring an on-time launch:

  • Signed contract (we MUST receive before your final census file submission)
  • FINAL enrollment file (we MUST receive no later than 5 business days before go-live or your start date will be pushed back one month)

Please be reminded that you should not send PII via email to us at any time.

We want to make sure that your team members hear from us! Share these with your IT team:

  • ClientOperations@firststophealth.com
  • info@firststophealth.com​
  • member_services@firststophealth.com​
  • ​no-reply@ordwayplatform.com (invoices come from this address)​
  • engagement@firststophealth.com
  • marketing@firststophealth.com

 

Yes, reports will be available on-demand by the 15th business day of each month. Reports will only be generated after 5 visits have been completed to ensure data validity.

Please review our invoicing webpage for details on invoice timing, contents, resources, and more.

 

Members will receive thoughtful messaging that is most relevant to their point in their health journey. Cadence and type of messaging will vary based on each member's profile and utilization trends.

Client contacts will also receive regular messaging such as guides, best practices, and more designed to support your communication strategy and to keep you up to date on your virtual care benefit.

Throughout the onboarding process, you will work with a dedicated implementation specialist. In addition, our client operations team is available for support.​

​Shortly after launch, you will be introduced to your dedicated customer success team member. They will be a true partner for you and be your go-to resource for ongoing support. Working closely with you, they will act as an extension of your benefits team to help engage your team and ensure they thrive.