Get Care Now Login

Virtual Mental Health

Unlimited, no-cost virtual care, from coaching to long-term therapy

Unlimited, no-cost virtual care, from coaching to long-term therapy

Woman smiling at computer
About Virtual Mental Health

Care for the whole person

First Stop Health provides easy, no-cost access to virtual mental health care for employees and their families. Services include therapy, medication management, and certified health coaching for wellness goals like tobacco cessation and life planning all designed to support mental and emotional wellbeing. This is more than therapy — it's a connected, ongoing mental health solution that fits your people’s real lives.

Our seamless virtual mental health solution goes beyond traditional EAP offerings, delivering unlimited short‑term therapy, health coaching, and crisis support with measurable impact on engagement and well-being.

Mental Health First Stop

Therapy

Support from licensed mental health clinicians with a master’s or doctoral degree in counseling, marriage and family therapy, clinical social work, or psychology. Therapists provide evidence-based care to assess, diagnose, and treat clinical issues such as anxiety, depression, trauma, substance use, family and relationship challenges, grief, and more.

  • No predefined limits on the number of visits
  • $0 visits for members and their dependents
  • Care is available for up to 7 dependents at no cost
  • Personalized care plans curated for each member's unique mental health journey
Learn More
MentalHealthCoaching

Mental Health Coaching

National board-certified Health and Wellness Coaches with additional training in the domain of mental health use evidence-based practices to support members in achieving desired behavior change. Mental Health Coaching is ideal for:

  • Managing stress and everyday anxiety
  • Building resilience and emotional regulation skills
  • Strengthening confidence and self-esteem
  • Navigating life transitions and change
  • Supporting wellbeing goals, including tobacco cessation
  • Improving relationships and communication at work and home
Learn More
Mental Health Medication Appointment

Medical Evalution

Access to Board-Certified Physicians with training and experience in evaluating and treating common mental health concerns. Our physicians can prescribe first line treatments for anxiety and depression including SSRIs and SNRIs. They cannot prescribe controlled substances and when medically indicated, will refer care to a specialist.

  • Virtual medication evaluation and management
  • Prioritizing prescription of generics for cost-savings
  • Support from a doctor as soon as next day
Learn More
FamilyandCouplesTherapy

Family & Couples Therapy

Couples and family therapy is provided by licensed mental health therapists with advanced training in family systems. This type of care helps partners and family members improve communication, resolve conflict, and strengthen relationships.

  • No predefined limits on the number of visits
  • $0 visits for members and their dependents
  • Family therapy can include adult family members or when appropriate, children with their guardians
Learn More
Short-term counseling

Short-Term Therapy

Solution-focused support for things like grief, anxiety, stress, depression, substance use, etc.

  • From licensed therapists and LCSWs based in cognitive behavioral science
  • Average 2-5 sessions per case
  • Providers make recommendations for next steps after the 3ʳᵈ visit should longer term care be needed
Learn more
Crisis Support from First Stop health

Crisis Support

Crisis support from First Stop Health is available 24/7 and in <30 minutes.

  • Patients can reach out to the crisis helpline 24/7
  • All calls are answered by master-level clinicians that offer in the moment emotional or practical support
  • First Stop Health is made aware of individual encounters real time to close the loop with the member in the future
Learn More

A Mental Health solution that actually works – guaranteed

Performance guarantees ensure the success of our solutions and fees are 100% at risk.

Request a Proposal
Woman smiling at computer
Better Access, Better Outcomes | The First Stop Health Difference

Mental Health Successes

55%

of patients reported better Stress Risk Scores

45%

of patients reported better Depression Risk Scores

"My mental health counselor has single-handedly helped me more than any therapist I have ever spoken with. She gives me tools, solutions, and helps me be a better version of myself. I'm so grateful. "

iStock-1550744419

First Stop Health patient

Tennesse

"I went through a very traumatic experience and my Mental Health Therapist was there to help me to process and heal. He offered thoughtful guidance and careful questions to help me consider next steps. He gave me a space to be me and that cannot be taken for granted. "

iStock-1325128350

First Stop Health patient

Georgia

74%

of patients self-reported a higher sense of purpose

66%

of patients reported reduced risk of alcoholism and tobacco usage (fewer binge episodes, fewer drinks, etc.)

Mental Health Features

Virtual Mental Health Solutions that drive outcomes

Our virtual mental health solution enhances employee benefits. It is designed to prioritize the well-being of employees by offering personalized, patient-centered care.  This approach fosters a compassionate environment, improving overall productivity, engagement, and job satisfaction while supporting employees' unique mental health needs. 

Custom Engagement Campaigns

To drive our industry-leading utilization, we organize and fund persona-based employee engagement campaigns

Robust Provider Network

Licensed therapists, LCSWs, psychologists, and board-certified health and wellness coaches

For the Family

Members can add up to 7 family members at no-cost regardless of health plan status

Providers for Patient Preference

Employees see the same provider throughout the patient experience

$0 Costs for Visits

No-cost care for members and their families and visits do not incur claims

Smart Reporting

Integrated reporting, quarterly review meetings for employers and one onboarding process

No Predefined Limits

Members can have as many visits as they need with their mental health provider

Ongoing Clinical Outreach

Reminders and clinical follow-up around recommended personal goals, treatment plans and suggestions based on past use

First Stop Health Mental Health Care Overview
Measurable Impact

Download our Mental Health guide to see how First Stop Health's Whole Mental Health Solution makes a difference for employees and delivers measurable results.

Download free
FAQs

Your Virtual Mental Health Questions Answered

Patients can schedule a virtual visit with counselors to discuss mental health issues like grief, substance use, depression, anxiety, work/life stress, parenting, relationship problems, body image, money troubles and more.  

All members need to do is request a visit with a counselor via the First Stop Health app, website, or with a phone call. They are connected to an intake specialist who will gather their information and schedule an appointment with a counselor that best fits their needs. If a member needs immediate care, they will be transferred to a counselor right away. After meeting with a counselor, members can set up future appointments for short term, solution focused counseling.

The most common topics include grief, substance use, depression, anxiety, work/life stress, parenting, relationship problems, body image and money troubles.  

First Stop Health counselors can treat any mental health issue with short term, solution-focused sessions. Members are matched with a counselor who specializes in their area of need. 

There are several mental health benefit options for employers to offer their employees. The options range from general wellness benefits like mental health days or free fitness classes to traditional therapy, employee assistance programs (EAPs), and virtual mental health solutions. For the former mental health benefits, they tend to be more expensive, are lower in value or have longer wait times. 

Virtual mental health can make an enormous difference with employee well-being. Solutions can vary widely when it comes to mode of contact and can be based on the patient’s comfort using video, audio, live chat or asynchronous messaging. Solutions should be available 24/7, have minimal wait time and should be free for members and their families.

Get Started with Whole Mental Health

We're offering a virtual care ecosystem built to engage and scale. Whether as a standalone solution or as part of a bundled virtual care platform, Whole Mental Health integrates seamlessly—and delivers real health and financial value. Get a custom proposal to see how we can support employee populations and enhance benefits packages.

Request a Proposal
Request a Proposal woman smiling at phone

The Latest from The Blog

balancing balls
Employers
Virtual Care
Benefits Consultants
Primary Care
Why Employers Are Raising the Bar on Virtual Care Providers

How to evaluate virtual care providers based on outcomes, employee engagement, cost containment, and...

First Stop Health doctor smiling at tablet for consultation
Employers
Mental Health
Urgent Care
Benefits Consultants
Primary Care
Reviews About First Stop Health

At First Stop Health, we are proud to provide care that people love® with our virtual care.

virtual care partner
Employers
Virtual Care
Benefits Consultants
Primary Care
Choosing the Right Virtual Care Provider: What Employers Should Know

How to evaluate virtual care providers based on outcomes, employee engagement, cost containment, and...