Annualized utilization helps measure engagement with First Stop Health. It provides insight into how often people are using their benefit.

When calculating annualized utilization, we look at the total number of completed visits over the past 12 months.

The math looks like this: Total Number of Completed Visits / Number of Employees with Access to First Stop Health

We consider total completed visits rather than unique participants because each visit, regardless of the participant, results in cost savings by diverting care. Whether one person has multiple visits or 20 people each have one, every visit contributes to savings.

Tracking utilization data provides valuable insights into how your team members engage with First Stop Health. It helps identify usage patterns and highlights engagement opportunities.

Good utilization can vary based on your unique population—factors like roles, work environment, and access to technology all play a part.

Beyond tracking usage data, it’s important to look at trends: is engagement growing, are team members returning for care, and are they satisfied with their experience?

Ultimately, good utilization means your team knows about the benefit, trusts it, and uses it when they need support.