For virtual urgent care, we identify the outcome of a visit and apply a savings estimate to that outcome. We look at what happened during the visit and what likely would’ve happened without First Stop Health.

To calculate time savings, we multiply 113 (average in-person wait time of 23 minutes plus 90 minutes for travel and other delays) by the number of urgent care visits to calculate the total minutes saved by using First Stop Health.

For virtual primary care, we look at factors like visits diverted away from the health plan, recent primary care visit history, steerage to high-quality, lower-cost care, and better support for high-risk patients.

To calculate savings, we use the Centers for Medicare & Medicaid Services (CMS) physician fee schedule, which sets standard rates for office, urgent care, and ER visits. These rates reflect the cost of care and are updated annually.

Virtual care delivers more than just cost savings. It helps to build a healthier, happier, and more productive workforce. With quick and easy access to First Stop Health, your team members spend less time away from work and more time feeling their best. This not only improves overall wellbeing but also strengthens satisfaction, engagement, and retention across your organization.