Urgent Care generates savings through diverted visits.

This includes resolving acute, non-emergency needs virtually and avoiding unnecessary ER, urgent care, and office visit claims.

Primary Care generates savings through diverted visits, navigation and steerage, and population health improvement.

This includes preventive care, chronic condition management, care navigation, and earlier intervention to reduce downstream medical costs.

Mental Health generates savings through diverted visits and population health improvement.

This includes resolving mental health needs virtually while proactively engaging members in ongoing care that supports sustained wellbeing and reduces future medical spend.

Short-term therapy primarily generates savings through diverted visits.

This includes providing virtual access for episodic behavioral health needs while avoiding unnecessary in-person therapy claims.

We calculate savings using member utilization, care outcomes, client-specific healthcare costs when available, and validated national benchmarks.

Our methodology evaluates healthcare savings through:

- Avoided in-person visits
- Avoided/Optimized referrals
- Preventive and longitudinal health improvements

Client-specific utilization patterns and allowed medical costs, when available, are incorporated to improve accuracy. In the absence of client-specific cost data, we apply conservative national benchmarks, including Centers for Medicare & Medicaid Services (CMS) reimbursement schedules, Healthcare Cost Institute (HCCI) data, and other validated healthcare studies.

This approach ensures savings estimates remain transparent, credible, and grounded in measurable healthcare utilization while maintaining a credible and conservative methodology.

Virtual care delivers more than just cost savings. It helps to build a healthier, happier, and more productive workforce. With quick and easy access to First Stop Health, your team members spend less time away from work and more time feeling their best. This not only improves overall wellbeing but also strengthens satisfaction, engagement, productivity and retention across your organization.

While these benefits are meaningful, we do not include them in reported ROI calculations, reflecting a disciplined and transparent savings methodology.